Digital Drivers Licence
This project digitized the driver's licence for over 4.5 million holders, to enhance convenience, safety, and security. This is also scalable for future uses as this can be the backbone for other forms of digital identity. The digital licence offers smartphone access, encryption, biometrics, real-time updates and supports sustainability by reducing plastic use. It's also perfect for those who often misplace their physical licence.
Key skills:
Role: UX Designer
As a UX designer on the digital driver's licence project, I developed a customer-centric solution through extensive research, ideation, and user testing. I crafted the end-to-end customer journey and user experience, continually refining it based on comprehensive user feedback to ensure a seamless and intuitive experience for all users.
Design work
Onboarding
I created the initial wireframes and ideation for the onboarding process, drawing from thorough research on industry best practices. By incorporating insights from existing applications, I developed high-fidelity wireframes that showcased the most effective features identified through my research.
The digital licence
I supported the development of a new digital driver’s license, backed by extensive research, ideation, and user testing. To ensure the best user experience, I engaged in thorough user testing and refined designed based on user feedback. The main challenge was ensuring accessibility and familiarity for users to ensure it was easy to use. As this was a large-scale implementation, we needed to consider all pain points before we passed the reigns to development.
Takeaways
Being a part of the process of the creation of the digital drivers licence brought to my attention the significance of accessibility in design, particularly in catering to users who may not be familiar with digital platforms. I learned to prioritize simplicity and user-friendliness in design decisions to ensure accessibility for all users, regardless of their level of digital literacy. This experience highlighted the importance of designing with empathy and consideration for diverse user needs.